Returns & Exchanges
At Mostra Coffee, we strive for excellence in every roast; if you are not completely satisfied with your purchase, we are here to help ensure you have the perfect brew.
Contact Support
Email our customer experience team within 30 days of your purchase with your order number and the reason for your request.
Verification
For quality control purposes, please provide photos of the packaging or the specific batch number found on the back of your coffee bag.
Return Authorization
Once approved, we will provide a return shipping label for gear and merchandise, or process a direct replacement for perishable coffee products.
Refund Processing
After we receive your item or verify your claim, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing