Frequently Asked Questions
Everything you need to know about your Mostra Coffee experience.
How long does it take for my coffee to ship after ordering?
We roast our beans in small batches to ensure maximum freshness. Orders are typically processed within 1-3 business days and shipped via standard ground or expedited services depending on your selection.
Do you offer international shipping?
Yes, we ship our premium coffee worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.
Can I return coffee beans if I don't like the flavor?
Because coffee is a perishable food item, we cannot accept returns on roasted beans. However, if there is an error with your order or damage during shipping, please contact us within 7 days for a resolution.
How should I store my coffee to keep it fresh?
To maintain peak flavor, store your coffee in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the bean quality.
Do you offer a coffee subscription service?
Absolutely! You can choose your favorite roast and delivery frequency through our subscription portal to save on every order and never run out of fresh coffee.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.